At Tyler Medical Services, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our site.
1. Information We Collect
We collect personal information in the following ways:
- Personal Identification Information: When you book appointments, sign up for newsletters, or contact us, we may collect information such as your name, email address, phone number, and medical history if required.
- Non-Personal Identification Information: We may collect information such as your IP address, browser type, and device type for website analytics and performance improvement.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To schedule appointments, communicate with you, and deliver medical services.
- Improving Our Services: To enhance the functionality and content of our website based on your interactions with us.
- Marketing and Communication: With your consent, we may use your information to send you updates, newsletters, or promotional material related to our services.
We will not use or share your personal information for any purpose other than those outlined in this policy without your consent.
3. How We Protect Your Information
Your privacy and security are a top priority for us. We implement a variety of security measures, including encryption and secure servers, to protect your personal information. We also limit access to your information to only those employees and partners who need it for the purposes outlined above.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, as long as those parties agree to keep this information confidential.
We may also disclose your personal information if required by law or in response to legal requests, such as to comply with a subpoena or other legal process.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your experience. Cookies are small files stored on your device that allow us to recognize your preferences and improve your interactions with the site.
You can control the use of cookies through your browser settings, but please note that disabling cookies may affect certain features of the website.
6. Your Rights and Choices
You have the right to:
- Access and Update Your Information: You can request access to your personal information or request that we update or delete it.
- Opt-Out of Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
9. Refunds for Prepaid Services
- If a prepaid appointment or service is canceled within the allowed time frame, the payment will be refunded in full or credited toward a future appointment, based on patient preference.
- Refunds will be processed using the original method of payment and may take 5–10 business days to appear in your account.
10. Billing and Payment Discrepancies
If you believe there has been an error in billing or payment, please contact our office at 281-318-6655 or email support@tylermedservices.com within 7 business days of receiving your statement. We will promptly review and resolve the issue.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:
Tyler Medical Services
Email: support@tylermedservices.com
Phone: 281-318-6655
Address: 10601 Grant rd Suite 116, Houston, TX 77070
